Returns & Exchanges Policy

At Discount Medical – Mobility Equipment & Supplies, we are committed to providing our customers with high-quality products and excellent service. Please carefully review our Return & Exchange Policy before making a purchase.

Policy Overview

• No Returns or Exchanges: Unless otherwise agreed to in advance and documented in writing, all sales are final.
• Restocking Fee: Approved returns are subject to a 30% restocking fee.
• Non-Refundable Items: Special order items are non-refundable and cannot be exchanged.

Exceptions to the Policy

• Any exceptions to this policy must be approved in writing before the return or exchange is initiated.
• Please contact our customer service team to discuss eligibility and ensure all necessary documentation is provided.

Restocking Fee Details

• A 30% restocking fee applies to all approved returns. This fee covers processing, inspection, and restocking expenses incurred by Discount Medical.

Special Order Items

• Special Order Items: These are customized or non-standard items ordered specifically for your needs. These products are non-refundable and not eligible for returns or exchanges.

How to Initiate a Request

1. Contact our customer service team via email or phone to discuss your return or exchange request.
2. If your request is approved, you will receive a written confirmation outlining the next steps.
3. Ensure the product is returned in its original condition and packaging (if applicable).

Additional Notes

• Returns without prior written approval will not be accepted.
• Shipping costs for returns are the responsibility of the customer unless the product was defective or an error occurred on our part.

For further assistance or clarification regarding our policy, please don’t hesitate to contact our customer service team. Thank you for choosing Discount Medical – Mobility Equipment & Supplies!